Guarantees. Terms, and Conditions

CustomadeCoins.com Guarantees, Terms and Conditions

CustomadeCoins.com was founded on a strong belief that our customers are the reason for our success.

We back each and every Challenge Coin order with outstanding customer service practices, and our 100% quality guarantee.

Each Challenge Coin order is created through a team effort. You are a very important part of our team.

We rely on you for vital information in order to produce the specific CustomCoins4Less you want, while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.

Feel free to contact us if you have any questions.

CustomadeCoins.com is responsible for:

Standing behind our products 100%.  CustomadeCoins.com backs each and every order with our 100% Quality Guarantee.  We will replace (at no additional charge to you) any Challenge Coin that is found to have defects in materials or workmanship.

Giving you accurate information.  Prior to starting production, you will receive a digital proof of your Challenge Coins via email. This proof is a digital representation of the final product.  This is to allow you to make any necessary changes or corrections prior to starting production.

Confirming your order. Prior to production of your Challenge Coins, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.

Mold & Template Storage: We keep your molds and templates on file and in our warehouse for up to 12 months in anticipation of re-orders.

Producing your order correctly & on time.  Once we have obtained your approval on
both the digital proof and the order confirmation, we will produce your Challenge Coins within 10 days.  WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR CHALLENGE COINS IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE TIME PERIOD BEGINNING JUNE 10 AND ENDING JULY 20 OF EACH CALENDAR YEAR, CustomadeCoins.com MAKES NO GUARANTEE OF DELIVERY DATE OF ANY CUSTOM CHALLENGE COIN ORDER.  IT IS YOUR RESPONSIBILITY TO ORDER YOUR COINS IN A TIMELY MANNER TO AVOID ANY POSSIBLE DELAY DUE TO CIRCUMSTANCES BEYOND THE CONTROL OF THE EMPLOYEES OF CustomadeCoins.com AND/OR ITS MANUFACTURERS AND AFFILIATES.  FURTHERMORE, CustomadeCoins.com REMINDS YOU THAT ONCE YOUR ORDER IS PLACED, IT CANNOT BE CANCELLED FOR ANY REASON, AND THAT OUR PRODUCTION TIME GUARANTEE IS NOT APPLICABLE DURING THE “PEAK” PERIOD OF CHALLENGE COIN ORDERING AS STATED ABOVE. FINALLY, CustomadeCoins.com MAKES NO DELIVERY GUARANTEE EITHER VERBALLY OR IN WRITING FOR ANY CHALLENGE COINS ORDERED WITHIN THE TIME PERIOD STATED ABOVE.
Your order will then be shipped via UPS Priority International Service or DHL International Expedited Air Freight (at no additional cost to you) directly to the address you specify.

Listening to you!  We want this to be the best experience you have ever had when it comes to custom Challenge Coins!  If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us toll free at our number on the website or contact us via email at Sales@CustomadeCoins.com

You are responsible for:

Legal Ownership of any and all logos, trademarks and copyrights. By submitting your design to CustomadeCoins.com, warrant that you have the legal right to reproduce (or have reproduced)any logos or other images associated with your order.  You also certify that the production of any images you submit does not infringe on any other company's rights.

Giving due attention to the proof provided.  Once you receive the digital proof of your
Challenge Coins, review it in detail.  Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email.  This is your signal to us that everything has been approved. NOTE:  We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com.  PMS color books are also available at most art supply stores and some libraries.  All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason. Should you require a cancellation of your order within 36 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 25% restocking/tooling fee.

Providing correct shipping information. Your order will be produced and shipped within 10 days. We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, or undeliverable shipping addresses.

Your Custom Coins will be delivered using the “signature required” method.  This means that when FedEx or UPS brings your overnight delivery someone will have to sign for it.  If no-one is available, a signature tag will be left at the delivery location and can be signed so that the package can be left on the next delivery attempt.  This method insures that packages are delivered securely.  In the event that (3) delivery attempts are made and no-one can sign for the package or leave the signed delivery tag, the package will be sent back to the factory.  If this occurs, you will be charged for return shipping and then again for shipping of the package back to you for another delivery attempt.

CustomadeCoins.com assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 7 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects. All orders subject to industry standard 5% overrun/underrun quantities. This amount represents a completed order.

Mold Recycling Fee:  When you place your order we do not charge you for a mold that we create based upon your design criteria.  Challenge Coin molds are made from Copper, Brass and Steel and these raw materials have a cost.  We will keep the mold created for your design in our factory inventory for 12 months after the date of your purchase in case you wish to place a re-order.  Should you not reorder your Challenge Coins during the next 12 months, we will recycle your mold which will save space in our warehouse and help fulfill our commitment to the environment by reusing existing natural resources.  The fee for recycling your mold is $ 29.00 and will be billed to your credit card on file or sent to you as an invoice if you purchased through an accredited school, university or government agency.

Legal Details:

All orders are final.  Due to the custom nature of the Challenge Coins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. CustomadeCoins.com does not issue refunds.  As mentioned previously, we will replace any Challenge Coins that contain defects in materials or workmanship.

CustomadeCoins.com assumes that you have thoroughly checked the contents of your order immediately upon delivery.  Any defects found in products after 15 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration.  Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Gilmer County Georgia, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against CustomadeCoins.com as a result of such a lawsuit or proceeding. You also agree to hold CustomadeCoins.com harmless in such a lawsuit or proceeding.

All Challenge Coins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of CustomadeCoins.com. Purchase of merchandise from CustomadeCoins.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

CustomadeCoins.com assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 15 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects.

This document was last updated on November 07, 2014